Privacy Policy

Privacy Policy


Last updated: July 7, 2020


CynderHost operates the website https://cynderhost.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing, managing, supporting and improving the site, our services, and business. By using the Site, you agree to the collection and use of information in accordance with this policy. If at any time you have questions about our practices or any of the data we collect you may reach our Data Protection Officer and privacy team by contacting us at privacy@cynderhost.com. We actively monitor this mailbox for incoming concerns, complaints, and question. To withdraw your consent to us to collect your data, you may contact our Data Protection Officier

Information Collection, Use, and Transfer


While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, phone number, address, date of birth, browser information, localtion, IP address, billing and payment information, and other information that could identify you. The IP address, browser, device, screen size, length of visit, and other information may be collected and tracked by us even if you do not register or explicitly provide us such information. We value your privacy, and will only retain and collect such data for as long as is needed to provide our service to you, to improve our service to you and fulfil our obligations. We will not share your information unless given permission to, and will store your data in a secure manner.
The use of this data includes, but is not limited to, the following purposes:
- To improve, support, and service our website, and services
- To diagnose problems with said services including security risks, errors, and bugs
- To detect and stop abuse of our service as well as fraud or invalid orders
- To understand the relevance and usage of our services to the End User ("You")
- To offer promotions, or marketing emails and content using the information we have (ie, email)
- To comply with legal requests and investigations
- To personalize or track specific actions
When you register or sign up for a newsletter or account on our site, we may collect the email, name, and username of you. When you make a purchase on our website, we may collect your transaction id, email, address, and other billing information for fraud purposes.
When legally obligated to, we will cooperate with orders or demands government, law enforcement, and investigative officials as well as private third parties. We will provide any information about you to said parties that is legally necessary or that we determine appropriate to address the legal process (such as subpoenas), to ensure the safety and security of our business, clients, and staff, to ensure the safety of the public, to investigate and respond to complaints of copyright or intellectual property infringement, to ensure national security, as well as to investigate and prosecute anything we deem unethical or immoral.
Your data may be stored, transferred, and used in a outside country if you use our service. This includes personal idenfiable information that may be sent international, where our servers are located (USA). We avaliable, we send and receive such information securely, using https.

Disclosure of Information


We may share, use, and disclose any information we collect or you provide with third parties or affiliates in order to provide, improve and secure our service. This includes:
- Processing payments
- Conducting market research
- Improving performance or security of our services
- Performing analysis of our customer demographics
- Communicating with you
- Delivering or securing our content, your content, and infrastructure
- Providing support for services
- Initiating fraud checks
- Analyzing usage of said products
- Marketing, including newsletters and text messages
Third Party Services we may shared your data with include: PayPal Holdings Inc, cPanel LLC, StackPath LLC, CloudFlare Inc, Google Inc, Plesk International, Softlayer LLC, International Business Machines (IBM), Comodo Security Solutions Inc, Amazon LLC, Amazon Web Services, Segment.io Inc, Freshworks Inc, and WHMCS Limited.

Cookies and Tracking


Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics, Segment, and Freshchat that collect, monitor and analyze this data for purposes of providing and improving our service and support.
We may use "Cookies" in order to carry out our services and track you on our site. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. You may disable "Cookies" using your respective browser's Site Settings options, but doing so will also disable certain services, and functionality of our site, including logging in, support, and cart functionality. We may also use clear gifs, pixels, or other tracking beacons in order to provide our service. This includes in emails, on our website, and in messages we send to you,

Communications


We may use your Personal Information including phone number, email, and address to contact you with newsletters, marketing or promotional materials and other information such as order details, but we agree to keep your information private to only you, us, and our authorized third parties.

Children

The Site is not for use by children under the age of 16 (13 in the USA) years and we do not knowingly collect, store, share or use the personal data of children under 16 years. If you are under the age of 16 (or 13 in the USA) years old, please do not provide any personal data, even if prompted by the Site to do so. If you are underage and you have provided personal data, please ask your parent(s) or guardian(s) to notify CynderHost and CynderHost will delete all such personal data to the best of its ability.

Security


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security and therefore are not liabile for breaches regarding the disclosure of your data.

Requesting and Deleting Data


To access, view, delete or modify some of your personal information, or to update your subscription preferences, please sign into your Account and visit your profile. To request a full export, deletion, or modification of collected data, please contact us at privacy@cynderhost.com.
If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent we no longer need it for anything purchased or required for keeping our continued service to you or legal requirements.

Changes To This Privacy Policy


This Privacy Policy is effective as of July 7, 2020, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us


If you have any questions about this Privacy Policy, please contact us.