Privacy Policy

Last updated: February 27th, 2021

CynderHost, LLC operates the website https://cynderhost.com, and respective *.cynderhost.com properties. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of any CynderHost owned and controlled website.

We use your Personal Information only for providing, managing, supporting, and improving the site, our services, and business. By using the Site, you agree to the collection and use of information in accordance with this policy. If at any time you have questions about our practices or any of the data we collect you may reach our Data Protection Officer and privacy team by contacting us at privacy@cynderhost.com. We actively monitor this mailbox for incoming concerns, complaints, and questions. To withdraw your consent to us to collect your data, you may contact our Data Protection Officer

Information Collection, Use, and Transfer

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name, email, phone number, address, date of birth, browser information, location, IP address, billing and payment information, and other information that could identify you. The IP address, browser, device, screen size, length of visit, and other information may be collected and tracked by us even if you do not register or explicitly provide us such information. We value your privacy, and will only retain and collect such data for as long as is needed to provide our service to you, to improve our service to you, and fulfill our obligations. We will not share your information unless permitted to, and will securely store your data. Any authorized staff of CynderHost, LLC will have access to said data and be bound by disclosure agreements not to improperly use or share this data.

The use of this data includes, but is not limited to, the following purposes:
- To improve, support, and service our website, and services
- To diagnose problems with said services including security risks, errors, and bugs
- To detect and stop the abuse of our service as well as fraud or invalid orders
- To understand the relevance and usage of our services to the End User ("You")
- To offer promotions, or marketing emails and content using the information we have (ie, email)
- To comply with legal requests and investigations
- To personalize or track specific actions
When you register or sign up for a newsletter or account on our site, we may collect the email, name, and username of you. When you purchase on our website, we may collect your transaction id, email, address, and other billing information for fraud purposes.

When legally obligated to, we will cooperate with orders or demands government, law enforcement, and investigative officials as well as private third parties. We will provide any information about you to said parties that is legally necessary or that we determine appropriate to address the legal process (such as subpoenas), to ensure the safety and security of our business, clients, and staff, to ensure the safety of the public, to investigate and respond to complaints of copyright or intellectual property infringement, to ensure national security, as well as to investigate and prosecute anything we deem unethical or immoral.

Your data may be stored, transferred, and used in an outside country if you use our service. This includes personally identifiable information that may be sent internationally, where our servers are located (USA). When available, we send and receive such information securely, using SSL encryption.

Disclosure of Information

We may share, use, and disclose any information we collect or you provide with third parties or affiliates in order to provide, improve and secure our service. This includes:

- Processing payments
- Conducting market research
- Improving performance or security of our services
- Performing analysis of our customer demographics
- Communicating with you
- Delivering or securing our content, your content, and infrastructure
- Providing support for services
- Initiating fraud checks
- Analyzing usage of said products
- Maintaining backup copies of your data
- Storing your websites files
- Marketing, including newsletters and text messages

Third-Party Services we may share your data with include, but are not limited to: PayPal Holdings Inc, cPanel LLC, StackPath LLC, Cloudflare Inc, Google Inc, Plesk International, Softlayer LLC, International Business Machines (IBM), Comodo Security Solutions Inc, Amazon LLC, Amazon Web Services, Backblaze, Inc, Stripe, Inc, Genesis Hosting Solutions LLC, and WHMCS Limited.

CynderHost, LLC does not, and will not sell your data to any third party for any reason, including your usage data, personal information, and more. We may, however, share this data with authorized partners.

Cookies and Tracking

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

In addition, we may use third-party services such as Google Analytics, Segment, and Tawk.to that collect, monitor, and analyze this data for purposes of providing and improving our service and support.

We may use "Cookies" to carry out our services and track you on our site. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. You may disable "Cookies" using your respective browser's Site Settings options, but doing so will also disable certain services, and functionality of our site, including logging in, support, and cart functionality. We may also use clear gifs, pixels, or other tracking beacons in order to provide our service. This includes in emails, on our website, and in messages, we send to you,

A non-comprehensive list of cookies we use include:

Tawk.to (Essential) - Tawk.to may create and use various cookies for the purpose of validating user sessions and providing live chat functionality.

WHMCS (Essential) - WHMCS session cookies are required for tracking purchase/cart content, as well as account login authentication

Google Analytics (Non-Essential) - Google Analytics provides aggregated traffic insight data for various purposes.

Communications

We may use your Personal Information including phone number, email, and address to contact you with newsletters, marketing or promotional materials, and other information such as order details, but we agree to keep your information private to only you, us, and our authorized third parties.

Children

The Site is not for use by children under the age of 16 (13 in the USA) years and we do not knowingly collect, store, share or use the personal data of children under 16 years. If you are under the age of 16 (or 13 in the USA) years old, please do not provide any personal data, even if prompted by the Site to do so. If you are underage and you have provided personal data, please ask your parent(s) or guardian(s) to notify CynderHost and CynderHost will delete all such personal data to the best of its ability.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security and therefore are not liable for breaches regarding the disclosure of your data.

Requesting and Deleting Data

To access, view, delete or modify some of your personal information, or to update your subscription preferences, please sign in to your account and visit your profile. To request a full export, deletion, or modification of collected data, please contact us at privacy@cynderhost.com or create a support ticket. If possible, the requested data will be exported or deleted within 7 days. Under the CCPA, we may be required to verify the identity of the requester and may do so through any means necessary, including requiring a signed declaration under the penalty of perjury that the requester is the person to whom the data belongs too.

If you request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent we no longer need it for anything purchased or required for keeping our continued service to you or legal requirements. Specifically, archives kepts for book and record keeping purposes will not be deleted. Furthermore, immutable archived backups for the purposes of disaster recovery may make it impossible to fully erase all copies of your data.

At any time, you can modify, changed, request that we deleted, modify, or export, or stop processing, any personal information we collect unless it is necessary to provide our services.

Changes To This Privacy Policy

This Privacy Policy is effective as of July 7, 2020, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Last Modified: February 27th, 2021